MrPeabody-
Yes, B & H is generally quite good on the ordering side of things. However, it becomes a completely different ball of wax when you have to return an item to them. Over three months ago I returned a defective lens to them and I followed their return procedure to the letter. Still no credit on the $300+ lens!
They claim that yes, they did receive my UPS shipment, but it did not contain the specific lens, rather it contained a different lens, which as you have probably guessed, was a lens of much less value.
They claim to be working on the issue but every other week I have to remind them that the issue still has not been resolved and that I am still looking for my credit.
Personally, I have found
www.adorama.com, which was recommended to me by Jamison, to be much better than B & H.
Sarah Joyce