I had a bad experience with this online merchant as well. Th good news is I cancelled my order before sent out payment.
This company advertised on their webpage that they have Canon 10D for sale for $825. I knew it would be a grey market product but on their site they said it's available for immediately delivery. So I went ahead and ordered the camera along with battery grip. I specified 3-5 days ground shipping at the cost of $44.
A few days after placing my order, I did not receive any shipping info so I tried to call their 800 phone number but it's busy from 7A-2P. So I sent them an email asking when they plan to ship the product to me? A few hours later, the sales rep called me to verify shipment address and credit card info.
He went ahead and try to convince me to purchase warranty at $150/yr. He told me that the camera is new in box but does not come with battery, battery charger, manual or any kind of warranty. I declined the warranty purchase then he made a final "bad-salesman" manuever by telling me that it will take 6-8 weeks before they can ship the product to me. They said they don't have the product right now and has to get it fromthe grey market.
The site also listed that they belongs to Association of Ethical Internet Professionals. This association is not in existence. They also listed that they belongs to American Express Fraud Guarnaty Program. American Express told me today that they never heard of such a program.
This online merchant is fraud! Don't do business with them.