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  1. #1
    Join Date
    Feb 2011
    Location
    Jamaica,NY,USA
    Posts
    2

    Mack Camera repair

    2/5 posted Feb-25-2011
    Let me first say that in the past, I had been satisfied with Mack Camera. The prices are fair when purchased from a good dealer such as BH Camera or Adorama.....HOWEVER, I have recently gotten
    horrible service....information is vague, when they post that camera is sent to manufacturer, and you press them (I did call manufacturer and they never had the camera) they tell you they sent it to a certified repair place....hmmm oh and they are hard to reach by phone. I'm still waiting for my camera and although I was told I was going to get it by today (they were on speaker phone others heard conversation) I was today told I may see my camera NEXT week.

    This review was modified by Mreiman2 on February 25 2011 09:55:30 AM
    comment on review | report review Helpful | Cool



    My camera was sent to Mack in January 7th... And it was never fixed. it was sent back, still broken, sent back to Mack ABSOLUTELY lied to about what was happening...I got the truth from United Image/binocular, then Pentax helped....Mack said they approved an estimate but Pentax hadn't finished the estimate until April 1st.....I sent them the camera the 2nd time on March 7th or so.....nice job Mack! I'd never use Mack again...their service might be US based and they were good but, like Dell...they were good and now....not so good.

  2. #2
    Join Date
    Jul 2004
    Posts
    4,173
    Any reason you couldn't have posted this in your other Mack Camera thread?

  3. #3
    Join Date
    Oct 2008
    Posts
    6
    Quote Originally Posted by Mreiman1 View Post
    2/5 posted Feb-25-2011
    Let me first say that in the past, I had been satisfied with Mack Camera. The prices are fair when purchased from a good dealer such as BH Camera or Adorama.....HOWEVER, I have recently gotten
    horrible service....information is vague, when they post that camera is sent to manufacturer, and you press them (I did call manufacturer and they never had the camera) they tell you they sent it to a certified repair place....hmmm oh and they are hard to reach by phone. I'm still waiting for my camera and although I was told I was going to get it by today (they were on speaker phone others heard conversation) I was today told I may see my camera NEXT week.

    This review was modified by Mreiman2 on February 25 2011 09:55:30 AM
    comment on review | report review Helpful | Cool



    My camera was sent to Mack in January 7th... And it was never fixed. it was sent back, still broken, sent back to Mack ABSOLUTELY lied to about what was happening...I got the truth from United Image/binocular, then Pentax helped....Mack said they approved an estimate but Pentax hadn't finished the estimate until April 1st.....I sent them the camera the 2nd time on March 7th or so.....nice job Mack! I'd never use Mack again...their service might be US based and they were good but, like Dell...they were good and now....not so good.
    As Mack Camera’s Customer Relations Supervisor, I would like to apologize for any inconvenience that we may have caused you thus far. Your unit was sent to an authorized repair facility in order to expedite the repair. Unfortunately, your repair requires parts that are on delay from the manufacturer. This is a situation that is beyond our control. In order to return your unit as quickly as possible, I can have the repair facility ship your unit directly to you. Again, we apologize for the long repair time for this particular repair and we appreciate your patience during this process. Please feel free to contact me via email at helpdesk@mackcam.com should you require further assistance.
    Thank you,
    Desiree
    Customer Relations Supervisor
    Mack Camera and Video Service Inc.

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