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  1. #1
    shadeR Guest

    Problem with butterflyphoto.com

    So my girlfriend wanted me to order a camera for her, so I ordered a Pentax Optio S5i from butterflyphoto.com (using her name, address and CC# of course) on December 31st, 2004. The usual problem I've read about; the shipping address and billing address are different, so they called her and asked her if they should send it to her billing address (along with upselling her a memory card). So she agreed, and purchased the memory card.

    January 4th, she received the package at her house -- her grandfather signed for it. We come back home today, January 7th, and she opens the package. She opens the box, and well, everything is inside -- the battery, connection cables, manuals, even the extra memory card. The only thing that's missing is the camera itself. On the top of the box, as well as the sides of the box reads the word "NO."

    This is an extremely frustrating thing to think about, and I honestly need help on what to do. I tried to call them (we're in California), but they're closed until Sunday, and I intend to call them as soon as they open. In the mean time, what should I do?

  2. #2
    Join Date
    Nov 2004
    Posts
    239

    Contact Your CC Company

    I would of course contact Butterfly Photo but also contact your GF's Credit Card Company ASAP. The good news is that you have witnesses...they will most likely reverse the charges.

  3. #3
    Join Date
    Jan 2005
    Posts
    17
    Butterfly Photo is not a reputable place. If you had done some research, you would know that.

    I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.

  4. #4
    Join Date
    Jan 2005
    Posts
    50
    Quote Originally Posted by skagen
    Butterfly Photo is not a reputable place. If you had done some research, you would know that.

    I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.


    This bothers me. Butterfly photo received 4.5 stars out of a possible 5.0 on pricegrabber with 2,580 reviews making up that total. If this is a disreputable company (and I have no idea whether they are or not), that tells me that I can't trust pricegrabber at all. Is that the case?

    You also mention in a fairly deprecatory manner that if the OP had "done his research" he'd know to avoid butterfly. Where would you suggest I do my research?

  5. #5
    Join Date
    Nov 2004
    Location
    Connecticut
    Posts
    1,118
    Quote Originally Posted by skagen
    Butterfly Photo is not a reputable place. If you had done some research, you would know that.

    I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.
    I realize that from your research you have found that butterflyphoto.com isn't reputable. I personally have never ordered from them, so I cannot input my personal opinion. My question to you is, how do you expect people to do research, and where do you find your information? Resellerratings.com says they have a lifetime rating of 7.58 and which has been reviewed by over 300 people, I don't really consider that to be "not a reputable place". The company isn't selling grey market caneras, and their price ($266) isn't that much cheaper than your site 17th street photo. I agree that 17photo.com is "super-reliable" because they almost have a 10 from reseller, but almost all the rating sites say butterflyphoto.com is reputable, are you saying they are wrong?

    http://www.resellerratings.com/seller4576.html
    http://reviews-zdnet.com.com/4011-5_16-6000124.html
    http://shopping.yahoo.com/merchratin...ant_id=1020965
    Last edited by ktixx; 01-24-2005 at 04:05 PM.

  6. #6
    Join Date
    Nov 2004
    Location
    Connecticut
    Posts
    1,118
    Quote Originally Posted by shadeR
    So my girlfriend wanted me to order a camera for her, so I ordered a Pentax Optio S5i from butterflyphoto.com (using her name, address and CC# of course) on December 31st, 2004. The usual problem I've read about; the shipping address and billing address are different, so they called her and asked her if they should send it to her billing address (along with upselling her a memory card). So she agreed, and purchased the memory card.

    January 4th, she received the package at her house -- her grandfather signed for it. We come back home today, January 7th, and she opens the package. She opens the box, and well, everything is inside -- the battery, connection cables, manuals, even the extra memory card. The only thing that's missing is the camera itself. On the top of the box, as well as the sides of the box reads the word "NO."

    This is an extremely frustrating thing to think about, and I honestly need help on what to do. I tried to call them (we're in California), but they're closed until Sunday, and I intend to call them as soon as they open. In the mean time, what should I do?
    I agree, contact your Credit Card Company first and foremost, there is pretty much always someone there. Second I would call Butterflyphoto and talk to them about the problem, I am sure they will handle it for you.
    Good luck
    Ken

  7. #7
    Join Date
    Jan 2005
    Posts
    17
    Quote Originally Posted by ktixx
    I realize that from your research you have found that butterflyphoto.com isn't reputable. I personally have never ordered from them, so I cannot input my personal opinion. My question to you is, how do you expect people to do research, and where do you find your information? Resellerratings.com says they have a lifetime rating of 7.58 and which has been reviewed by over 300 people, I don't really consider that to be "not a reputable place". The company isn't selling grey market caneras, and their price ($266) isn't that much cheaper than your site 17th street photo. I agree that 17photo.com is "super-reliable" because they almost have a 10 from reseller, but almost all the rating sites say butterflyphoto.com is reputable, are you saying they are wrong?

    http://www.resellerratings.com/seller4576.html
    http://reviews-zdnet.com.com/4011-5_16-6000124.html
    http://shopping.yahoo.com/merchratin...ant_id=1020965
    If I'm buying with merchants I don't know, I look for the types of things that are said on the negative reviews.

    If Mahatma Ghandi himself ran an internet shop, he too would surely have some bad reviews - becuase there's always a cranky customer out there. But if you see a pattern of the same bad things - or more important, bad handling of customer situations, that is a red flag.

    Why? Because the key about internet buying is that when something goes wrong, it can be REALLY wrong. And you don't have anyone in front of you or a store you can walk to and stand in front of someone, face-to-face and insist that they do right by you.

    I bought an MP3 player from www.newegg.com and it was a day late, although I paid for 2-day service. I called Newegg up to compain, since Ipaid $10 extra for the 2-day service. The person on the phone was courteous, looked at the situation and immediately told me they would credit me the shipping charge. It showed up on my credit card 3 days later, just as he said it would.

    Now look at even the first page of the reviews of Butterfly Photo. Look at the types of things happening in the negative comments? Is that the sort of company you'd want to be handing money to before getting your product? Would they seem to be the type to just do the right thing? No. They are not. Everything I see there is a RED flag, irregardless of what rating they are getting. That story there just looks like bad news to me. I would not spend money with them. Nope.

    That's why I mean by doing research. Read the detailed comments, get a feel for what is going on. A seller can post fake comments on forums (even this one, you never know), they can get a 7.5 or whatever rating by stuffing the ballot box on reseller ratings, but what they CANNOT do is erase the negative comments that are written by dissatisifed customers. So by reading the comments in detail, you can get a feel for what is REALLY going on.

    If you read those comments and you see the same old type of things, DONT use that seller. Because you are playing Russian roulette: if you are lucky, maybe all goes okay. But if something goes wrong, you KNOW that you are royally screwed and you can kiss your money goodbye.

    And that's the difference. A good honest retailer will do right in most cases - and therefore that good faith will tend to show up even in the reviews from the dissatisfied customers.

    Also yes, these dishonest guys have cracked the system and they do have higher ratings than they should, on some of these websites. Whether by stuffing the ballot box, or by bribing the ratings website, I dont know. But I can tell you that some of them have such bad records with the BBB that I cannot believe that PriceGrabber, CNET, DP Review etc actually allow them to advertise on their price listings. That is actually complicity in the ripoff of trusting adn unsuspecting consumers, as far as I'm concerned.

    Just my $ 0.02. Digital camera sales is one of the biggest target areas for scammers and ripoffs. You gotta do your homework before just handing your credit card number out to people. There are crooks out there.
    Last edited by skagen; 02-02-2005 at 08:47 PM.

  8. #8
    Join Date
    Jan 2005
    Posts
    50
    Due largely to reading this threat, I avoided butterfly when purchasing a panasonic fz15 yesterday. I went with Vann's, which was roughly $30 higher (but still $30 cheaper than amazon). Felt better with a non-NY based store and with the reviews I saw. As of this morning, the camera has shipped, I have my fedex tracking number and have checked it out on the fedex website, and did not receive any requests for a "confirmation call." I haven't received the camera yet, but so far I'm very happy with the transaction. I'll update again when the camera comes in.

  9. #9
    Join Date
    Jan 2005
    Posts
    16
    Avoid Butterfly at all costs. I ordered the same camera that you did - the Pentax Optio s5i. I got the cheapest price off PriceGrabber and I did not realize that their store ratings were not accurate. On PriceGrabber it is rated as 4 stars out of 5 I believe with 2000 odd reviews if I remember correctly. I did not know when I ordered it that resellerratings.com was more accurate.

    I cancelled the camera before it shipped but they shipped it anyway. I refused the parcel, so they got it back, but then I got an email saying it was going to take 14 days to get my money refunded. I am honestly wondering if I will get the money back at all. I will not give them a penny of my money again.

  10. #10
    Join Date
    Jan 2005
    Posts
    50
    Just updating, received my FZ15 from Vann's yesterday. They were perfect and the camera is perfect. The whole thing was just as smooth as buying from Amazon, only cheaper. No confirmation calls or anything.

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