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  1. #1
    Join Date
    Oct 2004
    Location
    Aberdeenshire, Scotland
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    346

    Thumbs up In the UK? Visit Jessops

    If you are looking at purchasing any photographic equipment and are based in the UK then you really MUST visit your local Jessops.

    They are by far IMHO the best camera shop in the UK and offer the highest levels of customer care and satisfaction

    Over the past few months I have been trying to decide on a new digital camera and if it wasn't for Jessops then I would be way out of pocket cost wise!

    They are very good at matching prices from any UK based comapny, wether on the high street or via the Internet (now there isn't many, if any, companies on the Hight Street that will do that!)

    They are more than happy to let you try it out at home and if not 100% happy you can return it (obviously in as new condition with ALL packaging etc.) and exchange it for another camera or a full refund!

    They don't limit the number of times you can try and exchange (well I guess within reason) I tried 3 other cameras for a week or so each before settling for my Olympus C-8080, and even then they came very close to matching the best web price I could find at that time!

    It has to be said that paying a slightly higher price to be able to have this level of service is more than worth it especially when you are only talking about a few quid more than the very cheapest web price which in all honesty you probably wouldn't have used half the micky mouse internet companies out there, with horror stories of 'grey' items and very very poor service

    I do not work for, or have any family member working for, or hold any shares in Jessops. This is purely my own humble opinion of them as a UK company.

    A huge goes to Jessops

    I just wanted to add that IMHO, I would always stick to Leading Manufacturers Products and aim to steer clear of the Jessops own branded items as these more often than not are made cheaply and lack the quality and finishing of known branded equivelents.
    Last edited by Jim Last; 12-02-2004 at 01:21 AM.
    Olympus E-3 | Olympus E-1 | Olympus 14-54mm f2.8-3.5 | Olympus 50mm f2.0 Macro | Olympus 50-200mm f2.8-3.5 | Olympus FL-50R Flash

  2. #2
    Join Date
    Sep 2004
    Posts
    152

    Smile

    Normally these large companies aren't usually the best, but I'd have to agree with you about Jessops. I've been pretty impressed by them.

    I'd be a bit more impressed if they had some sort of loyalty scheme though. I've spent over a grand at jessops in the last few months and I'd like to feel I'm valued because of that. Oh well, can't have everything I suppose

  3. #3
    Join Date
    Jul 2004
    Location
    Formerly South Wales. Now South Carolina.
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    7,147
    My problem with Jessops is not so much with their return policy (which is exellent) but with their products. Nothing I have ever bought from Jessops has ever worked. It's all had to be returned. My experience is they're OK for consumables but not for cameras.

  4. #4
    Join Date
    Oct 2004
    Location
    Aberdeenshire, Scotland
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    346

    Post

    Quote Originally Posted by Rhys
    My problem with Jessops is not so much with their return policy (which is exellent) but with their products. Nothing I have ever bought from Jessops has ever worked. It's all had to be returned. My experience is they're OK for consumables but not for cameras.
    Rhys,

    Can't say that I have ever ended up with a camera that doesn't work from Jessops? And I have had quite a few from them in the past.

    How many cameras have you had from Jessops which don't work?
    Olympus E-3 | Olympus E-1 | Olympus 14-54mm f2.8-3.5 | Olympus 50mm f2.0 Macro | Olympus 50-200mm f2.8-3.5 | Olympus FL-50R Flash

  5. #5
    Join Date
    Oct 2004
    Location
    Aberdeenshire, Scotland
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    346

    Post

    Quote Originally Posted by Ant
    Normally these large companies aren't usually the best, but I'd have to agree with you about Jessops. I've been pretty impressed by them.

    I'd be a bit more impressed if they had some sort of loyalty scheme though. I've spent over a grand at jessops in the last few months and I'd like to feel I'm valued because of that. Oh well, can't have everything I suppose
    Now a loyalty scheme would be a great idea I wonder if anyone has contacted Jessops about one?

    They would probably say that to be able to match internet prices and operate high street stores and a loyalty scheme just won't add up
    Olympus E-3 | Olympus E-1 | Olympus 14-54mm f2.8-3.5 | Olympus 50mm f2.0 Macro | Olympus 50-200mm f2.8-3.5 | Olympus FL-50R Flash

  6. #6
    Join Date
    Jul 2004
    Location
    Formerly South Wales. Now South Carolina.
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    7,147
    Quote Originally Posted by Jim Last
    Rhys,

    Can't say that I have ever ended up with a camera that doesn't work from Jessops? And I have had quite a few from them in the past.

    How many cameras have you had from Jessops which don't work?
    Well, I had a Pentax Super A which arrived with a broken depth of field preview lever. Pressed it once and it snapped.

    The replacement had an electrical fault that the factory just didn't seem to nail down to my satisfaction. I sold that camera in the end - after a year of very unsatisfactory performance.

    I had a parallel card reader that never worked.

    A cheap VGA camera that never worked. Another cheap VGA camera arrived with an utterly unusable CD.

    I had a Nikon 885 from them that had dead pixels all over the sensor.

    I have never ever bought anything from Jessops that has ever actually worked bar film, chemicals and paper.

  7. #7
    Join Date
    Oct 2004
    Location
    Aberdeenshire, Scotland
    Posts
    346

    Question

    So is the issue with Jessops or the relevant manufacturer?

    Jessops is only selling them and not making them. If items don't work or are faulty then just because the manufacturer has shipped sub-standard products to Jessops, is this their fault

    Same goes for any source of cameras I guess, a production line error could end up in any retailer.
    Olympus E-3 | Olympus E-1 | Olympus 14-54mm f2.8-3.5 | Olympus 50mm f2.0 Macro | Olympus 50-200mm f2.8-3.5 | Olympus FL-50R Flash

  8. #8
    Join Date
    Jul 2004
    Location
    Formerly South Wales. Now South Carolina.
    Posts
    7,147
    I know Jessops is only selling them. The fact they have had not one, not two, not three, not four, not five but six items from them that never worked or were defective and which were made by different manufacturers - all of which were returned - indicates that the problem lies within Jessops. I suspect two things are happening:

    1. Jessops own warehousing staff are rough with the products.
    2. Jessops are buying cut-price on the basis that while they might get returns, they'll also get a lot of people who can't be bothered to return the duff items and who'll simply bin them instead or who'll return them in order to "upgrade" to a product that works.

    The latter is the most likely - once somebody has paid GBP 50 for a piece of junkand returned it then the salesman already has that GBP 50 in his hand and can most likely squeeze another GBP 50 from the customer in order to sell them something twice the price of what they could afford initially.

  9. #9
    Join Date
    Oct 2004
    Location
    Aberdeenshire, Scotland
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    346
    Could quite possibly be true. I guess you have had a load of bad experiences with them, and I would agree that this could be down to the general inter store handling and shipping.
    Olympus E-3 | Olympus E-1 | Olympus 14-54mm f2.8-3.5 | Olympus 50mm f2.0 Macro | Olympus 50-200mm f2.8-3.5 | Olympus FL-50R Flash

  10. #10
    Join Date
    Nov 2004
    Location
    Northern England
    Posts
    51
    I used to buy from Jessops when they were a box shop in Leicester in the seventies. In those days they fiercely undercut the old guard of camera shops such as Wallace Heaton and Westminster cameras. Now the wheel has turned full circle and they are the high street high margin store being run rings round by internet operators.

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