"SONY Style" stores are hardly worth the trip ... for your DSLR
I have one major complaint that I have been living with, concerning SONY DSLRs (regardless of the model), because it is not the camera that is the problem. It is the god-awful support! There just isn’t any to speak of.
You go into a SONY Style store and ask for the camera counter. They direct you back to a glass display containing the cameras and a few (meager) selection of their lower end lenses. When you get back there, you expect to find a reasonably informed sales person that knows something about what they are selling.
That is mistake #1 :mad: , because in the entire store, manager included, there is not one person that can tell the difference between what an APS-C and FF can do, other than what is written on the small card in the card holder. Folks, I can read, too. There is no “expert” for the camera department, not even its manager. Most of them have not even seen a Carl Zeiss lens, other than the CZ 16-80mm f/3.5-4.5 kit lens.
Going further, you would hope to be able to properly demonstrate the A900 to yourself. Mistake #2! :mad: The only lenses the SONY Style stores have that are “full frame” in design are a couple of primes, the 50mm f/1.4 and the 100mm f/2.8 MACRO. No serious zoom lens. Everything else is “DT”. I’m sorry, but if I am going to plunk down $2500 for a new camera body, you had better have a CZ 24-70mm f/2.8 and/or a 70-200mm f/2.8 G SSM lens to make it sing. It is pointless to try and examine that camera with anything less to understand its capability.
So, we have:
- effectively useless support staff (I mean, this is THEIR store, not Best Buy or some such place) and
- a severe lack of available equipment (lenses, flashes, whatnot) for the cameras.
I’m just pointing out a couple issues that are, in my opinion, “sales killers” and a real disappointment to people who have already purchased their new SONY DSLR and are now looking to add to their lens bag. Plus, other SONY-mount manufacturers (TAMRON & SIGMA) are not even carried in the SONY Style stores, so those sales and demonstrations are lost, completely.
Man … the SONY DSLR marketing plan is a complete failure, in my estimation, and its director/VP should be fired for malfeasance and a lack of vision. It truly needs to change, before everyone finds out and just blows SONY off as a “non-player.” Invest in your future, SONY. I mean it. Just advice that really needs some attention from a concerned fan. :rolleyes:
Step up ... or step back!
Yeah ... I could see buying an D3X with only 50mm f/1.4 to base your $8000 decision on. Why not? And just who among us would want the option of buying a high end piece of glass to accompany you out of the store with your new investment? How bizarre that thinking is. Yeah, right! :p
Rooz, you can pick your battles. This is not one you need to get in the middle of, believe me. :mad: So ... politely asked ... BACK OFF or take up a sword and come on! Do not defend stupidity. It only makes you look like a moron and let's face it, after three years, SOME HEADS NEED TO ROLL ON THIS ... because, it needs serious attention. It is a complaint that is far too common to be ignored any longer. :mad:
I was surprised and upset the "FIRST TIME" I went in the store. Now, after five or six times, with no improvement in sight, I am madder than hell and I'm not going to take it any more.
I am planning a trip to the local major photography store ... to see if its approach to SONY DSLRs has improved since the last time I went in (It was pretty dire, requiring me to phone the local SONY Rep to see about changing that issue.) This is suppose to be a serious effort ... and it is time to hold their respective feet to the fire!
After 10 released DSLRs ... how about some respect for the buying customers?
Heck, it's not even a decent parts source for their own cameras. That simply has to change.
In other words ... to keep this simple ...
In the immortal rearranged words of Han Solo (Star Wars - A New Hope):
"Photography ain't like buying television sets, boy!"
I'm talking about long term survival, here
Yeah, who ever thought I would be begging for an improvement from "Mother SONY?"
I make the occasional trip out to the SONY Style store, because it is one of the few stores supporting the camera line with something more than just two lenses and three bodies in stock. I am always hoping these "corporate people" would understand the need for improving their DSLR section, since they were the ones who bought the darn thing from Minolta in the first place. They cannot just be another Best Buy or big box store. They are the "brand" store and people expect a certain level of support from the manufacturer. Currently, that level is about nonexistent.
Since SONY does not seem to acknowledge the remaining (barely surviving) brick & mortar camera stores, customers cannot go there for support. That is a real problem. Just ask Frank and Jason, as they are considering or have "jumped ship" because of it. Heck, you can ask anyone, it becomes a real problem when you need some support with your camera. I wrestle with this issue on almost a weekly basis ... and with the onslaught of newbies ... it just seems to be getting worse.
Nikon and Canon have thoroughly enjoyed the support from the brick & mortar bunch, mainly because they have outlasted their competition, Minolta included. They have SIGMA and TAMRON lenses in the C & N mounts. But, if you want a SONY-mount, you have to mail order them. That's not support, because that can be extremely costly if you need to return anything and take up to 3-weeks in some cases to get one.
I would love to walk a SONY Corporate photography-representative through one of the bigger "SONY Style" stores and ask a couple routine photography questions, just to have them hear the response and see the look of "you have got to be kidding me" that I have received. Then, I would like a simple response as to how this is going to work for supporting the five DSLRs they are currently marketing.