Defects with Olympus Stylus 400
You all need to bombard Olympus with letters, emails and phone calls to their 800 number. I wrote a letter, sent it to VP in Charge of Sales, VP in Charge of Customer Relations and to Customer Service. After a month I got a call from Customer Service with the same broken record reply: "Send your camera in and for $119.00 we will look at it and let you know the charges to repair it" After I challenged her on the fact this was a manufacturing defect ( I have cut and pasted all the negatives I could find on the Stylus 400 to Customer Service and have told them the 400s are being offered on EBay for $5.) she had the nerve to say I had probably broken it by trying to get it to work. I explained that I had seen where others had held down the door on the front and could take pictures so I tried it. She said I broke the camera at that point. This is an insult to all of us to have a camera we bought in good faith and now we can't use it. Get those cards and calls going!!!!!!!
Olympus Stylus 400 defect - anyone else?
Hey All -
The best thing to do would be to contact Olympus. Walk up the ladder and ask for management. They'll work it out. I did it and got the results.
"Squeaky wheels gets the oil!"
Olympus is really a good company. They're fair.
other stlyus 300 lens cover broke
Just like all that have posted I to have a stylus 300 with a lens cover that closes as soon as it opens. I called tech support and the said they had never heard of this issue. Which leads me to belive that they are not recognizing it as a problem, or the are told not to say anything. Emails to complain only if they hit the right desks. So, the internal email domain for Olympus is first name period "." last name @olympus.com. Mark Gumz is the president (American division), Lawrence Wang is the CEO, and Tsuyoshi Kikukawa is the president of the entire corporation. If we hit these indivisuals with a mass amount of emails, we may make a dent.
P.S. I did ask about the trade up program they have, we can trade up for a stylus 710 (normally $299), and with trade in it would be $269 (woot $30). So, its good to know that Olympus cameras do not hold value for anything. Just in case you were wondering....
Re: On/Off lever mechanism Stylus 400
I had the same problem where the lever that operates the switch that controls the on-off mechanism. I thought about soldering, but was unsure how this would effect the on-off mechanism.
Would you mind telling me exactly what did you solder to enable some on-off functionality? i have the camera open already, and thanks to your warning, I'll be careful to avoid the capacitor holding the charge for the flash (though the camera has been off for some time now).
Originally Posted by betracq