Norman Camera is Awesome!
I'm sending my 24-70mm f/2.8L back. Front-focus (more like MIS-focus) at 24mm, f/2.8 was horrible and consistent on both XT bodies. Meanwhile the 70-200mm f/2.8L performed beautifully on the same 2 bodies.
I called Norman Camera and told them I was generally unhappy because of this problem. But I was reluctant to send it back since I have a wedding to shoot real soon. The sales lady told me she'd overnight a replacement at no extra charge for shipping, but only charge my credit card for the lens. She will include a return label, also at no extra charge, and credit my credit card for the return.
How awesome is that. I should have the replacement tomorrow, and I'll be able to return the defective one the same/next day!
PS: I called & managed to weasel the RC-1 Infrared Remote into that overnight shipment just for the cost of the remote :-)
RE: Norman Camera is awsome...
... Agreed. Great selection at a competitive price, quick turns, and the sales staff really know their stuff. One of these days I have to get to one of the stores when I'm up in Michigan.