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shadeR
01-07-2005, 05:20 PM
So my girlfriend wanted me to order a camera for her, so I ordered a Pentax Optio S5i from butterflyphoto.com (using her name, address and CC# of course) on December 31st, 2004. The usual problem I've read about; the shipping address and billing address are different, so they called her and asked her if they should send it to her billing address (along with upselling her a memory card). So she agreed, and purchased the memory card.

January 4th, she received the package at her house -- her grandfather signed for it. We come back home today, January 7th, and she opens the package. She opens the box, and well, everything is inside -- the battery, connection cables, manuals, even the extra memory card. The only thing that's missing is the camera itself. On the top of the box, as well as the sides of the box reads the word "NO."

This is an extremely frustrating thing to think about, and I honestly need help on what to do. I tried to call them (we're in California), but they're closed until Sunday, and I intend to call them as soon as they open. In the mean time, what should I do?

kimnicho
01-07-2005, 08:22 PM
I would of course contact Butterfly Photo but also contact your GF's Credit Card Company ASAP. The good news is that you have witnesses...they will most likely reverse the charges.

skagen
01-16-2005, 12:49 AM
Butterfly Photo is not a reputable place. If you had done some research, you would know that.

I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.

Jalva22
01-24-2005, 01:07 PM
Butterfly Photo is not a reputable place. If you had done some research, you would know that.

I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.



This bothers me. Butterfly photo received 4.5 stars out of a possible 5.0 on pricegrabber with 2,580 reviews making up that total. If this is a disreputable company (and I have no idea whether they are or not), that tells me that I can't trust pricegrabber at all. Is that the case?

You also mention in a fairly deprecatory manner that if the OP had "done his research" he'd know to avoid butterfly. Where would you suggest I do my research?

ktixx
01-24-2005, 04:01 PM
Butterfly Photo is not a reputable place. If you had done some research, you would know that.

I know for example that a very reputable store such as www.17photo.com sells the Optio S5i for like $279 or so. And they are super-reliable. Could Butterfly be THAT much cheaper to justify taking such a risk? I doubt it.

I realize that from your research you have found that butterflyphoto.com isn't reputable. I personally have never ordered from them, so I cannot input my personal opinion. My question to you is, how do you expect people to do research, and where do you find your information? Resellerratings.com says they have a lifetime rating of 7.58 and which has been reviewed by over 300 people, I don't really consider that to be "not a reputable place". The company isn't selling grey market caneras, and their price ($266) isn't that much cheaper than your site 17th street photo. I agree that 17photo.com is "super-reliable" because they almost have a 10 from reseller, but almost all the rating sites say butterflyphoto.com is reputable, are you saying they are wrong?

http://www.resellerratings.com/seller4576.html
http://reviews-zdnet.com.com/4011-5_16-6000124.html
http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjmnyIU.MKowUnBxliyT9EhDmmYB;_yl u=X3oDMTBscWNjbnU1BF9zAzIzNTAxMzc5BHNlYwNzdG9yZQ--?merchant_id=1020965

ktixx
01-24-2005, 04:04 PM
So my girlfriend wanted me to order a camera for her, so I ordered a Pentax Optio S5i from butterflyphoto.com (using her name, address and CC# of course) on December 31st, 2004. The usual problem I've read about; the shipping address and billing address are different, so they called her and asked her if they should send it to her billing address (along with upselling her a memory card). So she agreed, and purchased the memory card.

January 4th, she received the package at her house -- her grandfather signed for it. We come back home today, January 7th, and she opens the package. She opens the box, and well, everything is inside -- the battery, connection cables, manuals, even the extra memory card. The only thing that's missing is the camera itself. On the top of the box, as well as the sides of the box reads the word "NO."

This is an extremely frustrating thing to think about, and I honestly need help on what to do. I tried to call them (we're in California), but they're closed until Sunday, and I intend to call them as soon as they open. In the mean time, what should I do?

I agree, contact your Credit Card Company first and foremost, there is pretty much always someone there. Second I would call Butterflyphoto and talk to them about the problem, I am sure they will handle it for you.
Good luck
Ken

skagen
01-24-2005, 07:51 PM
I realize that from your research you have found that butterflyphoto.com isn't reputable. I personally have never ordered from them, so I cannot input my personal opinion. My question to you is, how do you expect people to do research, and where do you find your information? Resellerratings.com says they have a lifetime rating of 7.58 and which has been reviewed by over 300 people, I don't really consider that to be "not a reputable place". The company isn't selling grey market caneras, and their price ($266) isn't that much cheaper than your site 17th street photo. I agree that 17photo.com is "super-reliable" because they almost have a 10 from reseller, but almost all the rating sites say butterflyphoto.com is reputable, are you saying they are wrong?

http://www.resellerratings.com/seller4576.html
http://reviews-zdnet.com.com/4011-5_16-6000124.html
http://shopping.yahoo.com/merchrating/user_rv.html;_ylt=AjmnyIU.MKowUnBxliyT9EhDmmYB;_yl u=X3oDMTBscWNjbnU1BF9zAzIzNTAxMzc5BHNlYwNzdG9yZQ--?merchant_id=1020965

If I'm buying with merchants I don't know, I look for the types of things that are said on the negative reviews.

If Mahatma Ghandi himself ran an internet shop, he too would surely have some bad reviews - becuase there's always a cranky customer out there. But if you see a pattern of the same bad things - or more important, bad handling of customer situations, that is a red flag.

Why? Because the key about internet buying is that when something goes wrong, it can be REALLY wrong. And you don't have anyone in front of you or a store you can walk to and stand in front of someone, face-to-face and insist that they do right by you.

I bought an MP3 player from www.newegg.com and it was a day late, although I paid for 2-day service. I called Newegg up to compain, since Ipaid $10 extra for the 2-day service. The person on the phone was courteous, looked at the situation and immediately told me they would credit me the shipping charge. It showed up on my credit card 3 days later, just as he said it would.

Now look at even the first page of the reviews of Butterfly Photo. Look at the types of things happening in the negative comments? Is that the sort of company you'd want to be handing money to before getting your product? Would they seem to be the type to just do the right thing? No. They are not. Everything I see there is a RED flag, irregardless of what rating they are getting. That story there just looks like bad news to me. I would not spend money with them. Nope.

That's why I mean by doing research. Read the detailed comments, get a feel for what is going on. A seller can post fake comments on forums (even this one, you never know), they can get a 7.5 or whatever rating by stuffing the ballot box on reseller ratings, but what they CANNOT do is erase the negative comments that are written by dissatisifed customers. So by reading the comments in detail, you can get a feel for what is REALLY going on.

If you read those comments and you see the same old type of things, DONT use that seller. Because you are playing Russian roulette: if you are lucky, maybe all goes okay. But if something goes wrong, you KNOW that you are royally screwed and you can kiss your money goodbye.

And that's the difference. A good honest retailer will do right in most cases - and therefore that good faith will tend to show up even in the reviews from the dissatisfied customers.

Also yes, these dishonest guys have cracked the system and they do have higher ratings than they should, on some of these websites. Whether by stuffing the ballot box, or by bribing the ratings website, I dont know. But I can tell you that some of them have such bad records with the BBB that I cannot believe that PriceGrabber, CNET, DP Review etc actually allow them to advertise on their price listings. That is actually complicity in the ripoff of trusting adn unsuspecting consumers, as far as I'm concerned.

Just my $ 0.02. Digital camera sales is one of the biggest target areas for scammers and ripoffs. You gotta do your homework before just handing your credit card number out to people. There are crooks out there.

Jalva22
01-27-2005, 06:58 AM
Due largely to reading this threat, I avoided butterfly when purchasing a panasonic fz15 yesterday. I went with Vann's, which was roughly $30 higher (but still $30 cheaper than amazon). Felt better with a non-NY based store and with the reviews I saw. As of this morning, the camera has shipped, I have my fedex tracking number and have checked it out on the fedex website, and did not receive any requests for a "confirmation call." I haven't received the camera yet, but so far I'm very happy with the transaction. I'll update again when the camera comes in.

asdasd12345
01-27-2005, 03:48 PM
Avoid Butterfly at all costs. I ordered the same camera that you did - the Pentax Optio s5i. I got the cheapest price off PriceGrabber and I did not realize that their store ratings were not accurate. On PriceGrabber it is rated as 4 stars out of 5 I believe with 2000 odd reviews if I remember correctly. I did not know when I ordered it that resellerratings.com was more accurate.

I cancelled the camera before it shipped but they shipped it anyway. I refused the parcel, so they got it back, but then I got an email saying it was going to take 14 days to get my money refunded. I am honestly wondering if I will get the money back at all. I will not give them a penny of my money again.

Jalva22
02-01-2005, 01:30 PM
Just updating, received my FZ15 from Vann's yesterday. They were perfect and the camera is perfect. The whole thing was just as smooth as buying from Amazon, only cheaper. No confirmation calls or anything.

Kennsimm
05-05-2005, 04:52 AM
I usually do a very thorough investigation on a company before I purchase an Item. However, because of the high rating Butterflyphoto.com, which also runs another website buydigitaldirect.com (note the identical setup), on Pricegrabber I skipped the check. Thus, I placed an online order for the Fuji film Finepix S5100, lens, carry bag, charger/ batts. and XD picture card. Later in the day, I contacted Sam, a gruff sounding salesperson to confirm my order. He convinced me that I could get 2 pro. $249.00 lens (1 wide & 1 telephoto) and a 256xd card (replacing my originally ordered 128mb card) for an additional $150.00--I agreed. He promised a next day ship from NYC to my place NYS.

Five days later I am still waiting for a confirmation email and tracking number, or some shipment acknowledgement. In addition, a call to their toll-free number yielded no answer, not even the regular welcome to Butterfly photo message. I started to panic folks, so I contacted my credit card comp. to get details about fraud. The next day I managed to get in touch with Sam again who assured me that my order would ship that evening. Surprisingly I did receive a tracking number that evening, meanwhile 2 days later my order arrived with all promised merchandise--what a scare after reading all the horror stories. I feel for everyone who did not get the products that they ordered. Bottom line, I will not order from them again and will not shop from any site listed on Pricegrabber.

Robert
05-05-2005, 08:04 AM
If you check Butterfly Photo's rating at resellerratings.com you'll see that they have an overall rating of 7.14. On a scale of 10 that isn't exactly great. I've found the best service and decent prices at places like Newegg, Zip-Zoom-Fly and B&H Photo. Their ratings consistently fall in the 9 plus category. Regardless of where you shop it's always wise to check them out at Resellerratings.com before you buy.

You'll find that the places with the rock bottom camera prices almost always have strings attached. In most cases it's talking the customer into buying overpriced and often inferior accessories and/or extended warranties that are very likely to be bogus.

harpergirl
11-08-2006, 04:02 AM
Just to let you know that Butterflyphoto is spamming "Downunder".
Had an email today to say I had bought one of their laptop computers for US$2.5K - I had never heard of them until today.
Sorry to sound parochial but I wouldn't be buying offshore anyway.
Have notified the bank and authorities down here immediately.:mad:

ktixx
11-08-2006, 12:19 PM
Just to let you know that Butterflyphoto is spamming "Downunder".
Had an email today to say I had bought one of their laptop computers for US$2.5K - I had never heard of them until today.
Sorry to sound parochial but I wouldn't be buying offshore anyway.
Have notified the bank and authorities down here immediately.:mad:

If you have never given them a credit card, what do you have to notify your bank for? Someone probably purchased something from them and put in the wrong email address. In fact the person who probably put the wrong email in was pissed that they have not recieved a confirmation on their purchase :D :p . I am not trying to to be mean, but I say you are over-reacting a touch, it was probably a simple mistake.
Ken

SpecialK
12-07-2006, 06:36 PM
I can't speak for Butterfly, but as a customer service manager for a good sized company (some number of hundreds of orders a day) I can tell you there are more ways that you imagine to have "some" problem - big or little - with an order. We ALWAYS try to get orders out on time and complete. If there is a problem on your end or ours that requires a phone call or email - we call or email you.

However, even a good-sized company has system problems on occassion. Orders show "printed" but did not ship because...we have no idea :-) Every few days perhaps, we do an "open order report" which shows those type of orders, then we try to figure out via tracking numbers, shipping software, credit card billing software, etc, if it really did or did not ship, then try to straighten it out in a fair manner.

Also, if you don't get an email it does not mean we did not send it. AOL, Wmconnect, CS and a couple other hosts flatly block our automatic email (with links, or even re: in the header) as spam. We've filled out all the requests and AOL does not whitelist us. Sorry, not much I can do about that.

In the case of the claim of getting everything but the camera itself, I would check the weight of the package (it gets weighed for shipping charge purposes) and compare it to a duplicate complete order. If they are the same, there is not a whole lot I would do, frankly. So yeah, the customer cancels the credit card and we lose on that one. If it's a 50-50 thing, we err on the side of the customer, especially repeaters, as at least we have some history with them. Same goes for packages that UPS, FedEx or Priority mail says was delivered but the customer says they never got. I know for a fact that in one case that a slightly-Alzheimer afflicted peroson got the mail first and set it aside - and never told the customer, though they finally found it.

Just today, some guy in Jamaica complained that his freight-forwarder in Miami had moved (he did not know that!) so his $500-order was delivered to some people who are not freight forwarders. Are we responsible? I think not. Am I sending a UPS call tag to pick it up and return it to us for $20 something bucks? I think not.

As far as the original question...I've spent around $5000 at Amazon over a few years, and bought pain-free from Sigma4Less ($379), Beach Camera ($900), and Adorama ($239, and small stuff) and J&R Computer ($400). Maybe I'm just lucky.

sebastiank
02-19-2007, 06:39 AM
I recently tried to purchase a Panasonic FZ7K from butterflyphoto since on jr.com they were out of stock. the problem that I have got is that when I got the pack the memory card (included) 16 mb was missing and the CD with drivers and programs was replaced by a cheap filthy copy made by one burner with the same qualities (I was not able to read it on any of my 4 DVD/CD RWs). The blank was white from Staples with fingerprints all over it. I didn't plan to use the programs or the card (since it is ridiculously small -16mb) but however,this is not possible, especially after purchasing it at 280$ when at jr.com is 266$ with a 512sd card included. I am sure that my representative (CHRIS) decided for me that I do not need those accesories and remove them from my package. Finally, I decided to return the product (on my expense natirally!!) and buy another one from jr.com.
Thus, they are NOT CHEAP but CHEATERS FOR SURE...so beware! I am waiting now to see if they will reimburse me in time. and...I wouldn't trust the ratings that much either. more likely some forums.

cthulhu
02-22-2007, 02:18 PM
A friend recently gave me several accessories for a Fuji Finepix S5200 cam. I found this cam "in stock" at butterflyphoto and placed an order. A day or so later I got an email from them urgently asking me to call about my order. I called them, waited on hold for more than half an hour, and gave up. The next day the email came back, so I called and waited again. Finally a CSR picked up. I asked about the urgent email, and all the guy wanted was to try to upsell me accessories. When I explained to him that I already had the items--that's why I ordered this camera--he became very abrupt, and ended the call.
Ten days later, I checked the order status on the web and discovered that my order had not shipped, that the "items were being assembled and will ship shortly." I called, waited on hold again, and when I got through to a CSR, I asked about the status of my order. The CSR told me they were out of stock and would get a shipment in 3-5 days. I told her that the website specifically said "in stock", at which point she got rude. "We process many orders per day, first come first served, and we can't be expected to immediately update our website for every item. Your item will probably ship in 3-5 days. So it's up to you, what do you wanna do?!" Being the forgiving type, I told her I'd wait. Here it is five days later, and not even an email. I just cancelled, and only then got a CSR who wasn't a jerk, and told her so.
Cthulhu wont make the same mistake twice.

AnthonyClover1969
10-19-2008, 09:50 AM
If you were to judge by their reviews its pretty obvious that they are doing the right thing by their customers. I ordered from Butterfly several times and everything went smoothly. I also ordered from other companies posing as reputable stores on similar engines like Pricerunner or what have you. Thought I was gonna save money by dealling with these guys but was taught a good lesson about online shopping. DO NOT GO WITH THE UNFAMILIAR OR NEWER INTERNET COMPANIES BECAUSE OF THEIR SLIGHTLY LOWER PRICES! This is a hook, a trap and once your pulled in your in a world of trouble. Butterfly has been around for over 10 years. Im a photojournalist and have buying my gear from them for significantly less and without the hassle.

AnthonyClover1969
10-19-2008, 09:56 AM
Why has the original author of this post not replied with the response he got from Butterfly on the "Monday" he was supposed to call? I am confident all was worked out fine.

cheatedthistime
07-25-2010, 05:40 PM
Butterfly Photo's main office address is 1764A New Durhamd Rd, South Plainsfield, NJ 07080, just Google that and see what you come up with. What I found were 156 different URL addresses associated with this same mailing address, all with different company names, Butterfly Photo being just one of them. I found literally thousands of complaints against these companies. These people are criminals, so set aside any favorable review that you read in here, and do yourself a favor and spend the extra couple of hundred bucks doing business with an honest company, perhaps in your local economy, (just a suggestion.)

My experience with Butterfly Photo is still ongoing, I bought I plasma TV back in June and I am still waiting, I paid extra for the 3-5 days of shipping, what this company failed to inform me was that they had no intention of ever living up to that. The customer service department is filled with kind sounding liars. Danny the manager, is the biggest liar of them all, talk about total BS coming out of some guys mouth, he difinitely has a future in politics if he wants one.