Defective Image Sensor on A75

[Magesh]

Dear Viewers.

I bought Canon powershot A75, 2 years back. It was working fine nearly 1.5 years. Suddenly I can't take snaps. My LCD is showing black image. The taken images are dark. But I can view the old pictures taken before the problem occur. At present warranty period gone.

I checked in net that this is a known issue in A70 model. For this, Canon is giving free service to fix even we dont have warranty. Check the link
http://www.amazon.com/Canon-PowerShot-Digital-Camera-Optical/dp/B00008OE5G
Check the customer review. So is it possible to fix the issue in my model A75 too? If anyone faced the same problem and solved, please let me know.

Thanks and Best Regards,
Magesh.

[Sintares]

The A75 has the same error.

You should be able to get it fixed for free.

Affected products:

- Camcorders: ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, ELURA 40 MC, ELURA 50
- Digital Cameras A60, A70, A75, A300, A310, S230, SD100, SD110, A40(*), A80(*), A85(*), A95(*), S1 IS(*), S60(*), S200(*), S330(*), S400(*), S410(*), S500(*)



Malfunction:
It has been confirmed that the connecting parts of the internal wiring of the CCD used in affected products may become disconnected, especially if the affected products are stored or used in high-temperature and high-humidity environments. If this occurs, the signal is not output from the CCD normally in Shooting Mode, which may cause a distorted image or the absence of an image. This malfunction can be confirmed on the LCD monitor screen during shooting. The same malfunction also appears on the recorded image.

Canon's Response:
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.

U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com

This information is for residents of the United States of America and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

We sincerely apologize for any inconvenience caused by this issue, and appreciate your understanding in this matter. Thank you for your support and patronage of Canon products.