Stuck subpixel on new LCD monitor

[deadman]

Bah and phooey! Got a new 20" widescreen NEC 20WGX2 monitor which cost an arm and a leg online and it has a stuck red subpixel in the middle of the screen. NEC and the retailer won't replace it either. I really think it's bang out of order when you pay for something for it to have defects right out of the box and them disowning it.

Screw your crappy ISO standards LCD manufacturers!

[ktixx]

There is no way that you shouldn't be able to return that to the vendor you purchased it from. I realize that the manufacturers may have tolerances, but your vendor should not. One broken pixel is still a broken monitor. If your screen has a broken pixel then your screen is broken.
Ken

[EdBoy]

Not sure which country you're in but we have laws in the UK.

The one in particular which protects your consumer rights is the Sale of Goods Act 1979.

Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. The Law provides the following:

1. Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

2. It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

3. If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

4. For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

5. A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

6. If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

7. In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

8. If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

9. After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

I hope this helps

[deadman]

I've sent an email stating that I reserve my right to cancel under the 7 day cooling off period on distance sales. Also stated and pointed to oft.gov.uk webpage on sale of goods and stated I find the goods 'are not of satisfactory quality' although that could be interpreted. Anyhow the 7 days clause may be enough to get them to replace or refund. I can deliver the goods to them as they are not that far up the road from me so would save cost of delivery in that way and get me some eye contact with them ;)

[ktixx]

I've sent an email stating that I reserve my right to cancel under the 7 day cooling off period on distance sales. Also stated and pointed to oft.gov.uk webpage on sale of goods and stated I find the goods 'are not of satisfactory quality' although that could be interpreted. Anyhow the 7 days clause may be enough to get them to replace or refund. I can deliver the goods to them as they are not that far up the road from me so would save cost of delivery in that way and get me some eye contact with them ;)
Excellent - you shouldn't have to live with a defective product, I know I wouldn't...

[deadman]

Retailer is giving me crap about the 7 day law only applying to unopened goods. Also is 'advising' me to lie to NEC and report a different fault. Nice. I will probably have to follow his advice and tell a fib to NEC in 30 days time (So they cannot redirect me back to the retailer). I don't like lying but if I have to say the monitor powers off intermtittently in order to get it replaced I will. Sigh...

[EdBoy]

Asking you to lie? For heavens sake!

Your contract is with the retailer and not NEC. It is the retailer that has a contract with NEC.

Your claim is with your retailer and in the UK you would get an automatic replacement within 30 days. After 30 days you would be able to get it repaired free of charge (parts & labour) within 1 year unless the damage was self-inflicted (of course).

If you have the receipt I would write a letter to the retailer copy NEC in on it (I'm sure NEC won't be happy with the retailer and the fact that he is asking you to lie) and demand that the item be replaced or you will have to take alternative remedial action to recover your loss and give him a time and date when you will be visiting his shop to exchange the item. If this doesn't happen then you have the small claims court in the UK, it'll cost you about £25 but you can recover it and other costs you may incur. ..... I am sure he wouldn't want a small claims court record on his credit rating. At the same time I would report him to the Office of Fair Trading.

[Rhys]

I know Consumer Protection are normally a bunch of wet blankets but sometimes they can shine. Try consumer protection. Also, if you bought via a credit card, you can tell your credit company about the fault and about the problems with the retailer. They'll normally sort them out in your favour.

Personally, I'd never buy anything costing more than about fifty quid sight unseen. It's like buying a pig in a poke!