Lens stuck on new P100

[pinibo]

Have a brand new P100 and the lens will not retract. Message says to close and re-open. Of course that does not work. Have removed battery, reinstalled. Any suggestions?

[Allen43]

I had the same problem with mine, but it's because I dropped it and got dirt in between the lenses! Tried everything including using compressed air - which made it worse!!

I also seen it with a bad or very low battery.

I finally got it to retract, but I figured it was broke anyway, jiggled the lenses until it got freed. Wouldn't recommend that with a new camera!

[Rex914]

Exchange it. If it's that new, take advantage of calling it a "defective product" and get a new copy.

[bhavik4200]

Hi there, i am in the same place,

I just bought a NEW P100 from STAPLES and :mad: the lens is stuck after an hr of use for apparantly no reason even though i am using the camera with the a/c power adapter so there is no shortage of power

Luckily its new so i contacted staples immediately and got a New one in exchange,

I could have easily got my money back but i love this camera so much that i cannot help having it despite serious problems like this ,

After all , the more advanced the technology , the more likely things can go wrong ,

Also, I have a Nikon Coolpix 2100 :) as a back up for situations like this , not to mention my dearest :p Casion Exilim S2 which has a fixed lens so no problems of stuck lens here !!!

Good luck !