mulderfox
11-02-2005, 08:10 AM
There are a few re-occuring Issues with this Good camera. (I like it a lot, and I am a proud owner)
So, I've decided that the only thing that will get Canon Europe/America/Global/Japan to get off its collective A*** is to create public pressure in the form of a flow of unified complaints to its support centers.
The two main issues as I see them are solvable via a firmware upgrade. I'll admit that there is some work to be done, but they should have done that work before they released the camera - and they would have blown any competition out of the water if they would have.
The link I include here is a direct link to the canon america email support page. You dont have to enter anything beside the asteriked items.
You can use the text I already sent them, add to it, or send your own woes. It all works. I hope that there will be some following to this as this may turn a good camera into a great one.
https://consumer.usa.canon.com/ir/controller?act=SupportMailerAct&fcategoryid=223&modelid=11368
Here's what I sent:
1. The Lense Cap is poorly attached to the lense. ( and I do understand that it was partially done to avoid the lense becoming stuck when the camera is turned on) This is very disturbing and may cause scratches.
2. The only compression format for still pictures is JPEG. This is troublesome for people who wish to take a photo with no compression and than edit it clean of artifacts on the computer, choosing the compression format of their own accord.
Most quality camera that are no from the "point and shoot" class support uncompressed formats such as RAW or/and TIFF.
3. The compression format for video is MJPEG. while it delivers excelent quality it does so at a price of very poor compression and limits the file size to 1 Gigabyte in size (7-8 minutes of video). It would have been much better to choose a format such as MPEG4 which is available as a free format (XVID) and is highly efficient and capable.
I'm certain that at least for the later 2 paragraphs, you are able to set things right by releasing a new and improved firmware for the said camera (Powershot IS S2) - that addresses those issues. And I am also certain that this will make countless canon buyers much more happy about this fine product.
So, I've decided that the only thing that will get Canon Europe/America/Global/Japan to get off its collective A*** is to create public pressure in the form of a flow of unified complaints to its support centers.
The two main issues as I see them are solvable via a firmware upgrade. I'll admit that there is some work to be done, but they should have done that work before they released the camera - and they would have blown any competition out of the water if they would have.
The link I include here is a direct link to the canon america email support page. You dont have to enter anything beside the asteriked items.
You can use the text I already sent them, add to it, or send your own woes. It all works. I hope that there will be some following to this as this may turn a good camera into a great one.
https://consumer.usa.canon.com/ir/controller?act=SupportMailerAct&fcategoryid=223&modelid=11368
Here's what I sent:
1. The Lense Cap is poorly attached to the lense. ( and I do understand that it was partially done to avoid the lense becoming stuck when the camera is turned on) This is very disturbing and may cause scratches.
2. The only compression format for still pictures is JPEG. This is troublesome for people who wish to take a photo with no compression and than edit it clean of artifacts on the computer, choosing the compression format of their own accord.
Most quality camera that are no from the "point and shoot" class support uncompressed formats such as RAW or/and TIFF.
3. The compression format for video is MJPEG. while it delivers excelent quality it does so at a price of very poor compression and limits the file size to 1 Gigabyte in size (7-8 minutes of video). It would have been much better to choose a format such as MPEG4 which is available as a free format (XVID) and is highly efficient and capable.
I'm certain that at least for the later 2 paragraphs, you are able to set things right by releasing a new and improved firmware for the said camera (Powershot IS S2) - that addresses those issues. And I am also certain that this will make countless canon buyers much more happy about this fine product.